Go beyond the regular chatbots with advanced Automation and AI working together. Build out self service scenarios and provide customers an experience that saves time, increases engagement and improves satisfaction
Give customers option of connecting via their preferred channel. Create tickets and request callbacks on their behalf. Explore platform now.Learn more
DeepConverse helps customers by showing them their registered products and helping them find the warranty in a self serve manner.Learn more
Understand how customers like / dislike your chatbots and agents. Learn what went well in the conversation and what can be improved.Learn more
Author multiple chatbots targeted to the use case you want to address. Leverage the authored chatbots by transferring conversations between them.Learn more
Save time for repeat visitors by providing them quick options such as checking on an existing ticket, order or a request. Build custom conversational flow now.Learn more
Provide a passwordless experience to customers. Verify their email in a conversational chatbot UI and provide authenticated actions.Learn more
Help customers self serve by giving them an option to lookup their order. DeepConverse Chatbots can fetch information and you can render it in a rich format.Learn more
Bring your external APIs into the conversations. Collect structured and validated inputs from your customers to present actionable information to them.Learn more
Use your content such as help articles to provide answers to common customer questions. Go beyond traditional methods of search by using DeepConverse.Learn more
Continue conversations beyond tickets / leads. With DeepConverse Chatbots you can let customers book time with your team and collect infomration.Learn more
Build a seamless chatbot and Salesforce live chat experience. Go beyond the out of box Salesforce experience to provide low code automations.Learn more
As the product catalog grows it becomes essential to provide self service. Save time for your customers and agents with Product Troubleshooting.Learn more
It's simple. DeepConverse provides you with prebuilt templates for many of the common chatbot use cases. You can start with a template and customize it to your workflow. You can add integration connections to work with data in your external systems.
Yes, customers start with these templates and have customized it to their brand and the type of persona their chatbots have. These use cases have been taken from live customers. You can see it in action on www.logitech.com
DeepConverse provides a low code flow builder where you can build out conversational flows without any IT expert being involved. In many of our customers the CX teams and content writers manage and author the chatbots.
In regards to third party integrations such as Salesforce, Zendesk etc. many of the common functions can be done within the environment without IT support. If you are looking for a deeper workflow integration the IT team might need to provide support.
DeepConverse has a omnichannel flow builder. You author the flows once and we take care of making it work across channels. You can natively integrate channels such as Whatsapp, Google Chat, FB Messenger etc. in DeepConverse or make use of our partner integration with Zendesk Sunshine Conversations.