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Flow Builder
AI FAQ Answer Engine
Custom Forms
Ticket Filing
Basic Analytics
Basic Versioning
Zendesk Knowledge Sources
500 Monthly Sessions
Single Language
- English
Native User Authentication
1 User Account
30 days Analytics Lookback
Support
- Email
Self-serve Setup
Flow Builder
AI FAQ Answer Engine
Custom Forms
Ticket Filing
Advanced Analytics
Basic Versioning
Zendesk Knowledge Sources
2500 Monthly Sessions
Single Language
- English
Native User Authentication
5 User Accounts
90 days Analytics Lookback
UI Customization
Conditionals
Parameters
Sub Flows
Transcripts
Zendesk Connectors
(Addons Available)
Free Text Input
Live Chat Handover
(Addons Available)
API Requests
Embedded Guides
Support
- Email
Setup Assistance
Flow Builder
AI FAQ Answer Engine
Custom Forms
Ticket Filing
Advanced Analytics
Full Versioning
Zendesk & Salesforce
Knowledge Sources
Custom Monthly Sessions
Multiple Languages
Native User Authentication
10 User Accounts
1 year Analytics Lookback
UI Customization
Conditionals
Parameters
Sub Flows
Transcripts
Multiple Connectors
Free Text Input
Live Chat Handover
API Requests
Embedded Guides
Role Based Access
Support
- Email & Customer Success
- Team Access
Setup Assistance
Consulting & Technical
Guidance
Training & Coaching Sessions
1 Guide
Email Support
1500 Guide Views
Native Admin Authentication
1 Admin Account
30 days Metrics Lookback
Self Setup
Basic Analytics
Basic Versioning
Single Language - English
5 Analytics Campaign
Branded Reports
1,500 Keywords
3 Guides
Email Support
2500 Guide Views
Native Admin Authentication
5 Admin Accounts
30 days Metrics Lookback
Self Setup
Basic Analytics
Basic Versioning
Single Language - English
Zendesk Connector
UI Customisation
Conditional Capabilities
FAQ Modules
Form Nodes
Ticket Filing
5 Analytics Campaign
Branded Reports
1,500 Keywords
3 Guides
Email Support
5000 Guide Views
Native Admin Authentication
5 Admin Accounts
90 days Metrics Lookback
Self Setup
Advanced Analytics
Full Versioning
Multiple Languages
Zendesk Connector
UI Customisation
Conditional Capabilities
FAQ Modules
Form Nodes
Ticket Filing
$100 for every additional
5000 sessions
Transcripts
Guide Nesting
SEO Customisation
5 Analytics Campaign
Branded Reports
1,500 Keywords
5 Guides
200 for every additional guide
Email & Customer Success Team Access Support
25000 Guide Views
SAML Admin Authentication
10 Admin Accounts
$10 for an additional account
1 year Metrics Lookback
Additional $5000
(Waived with annual contract)
Advanced Analytics
Full Versioning
Multiple Languages
Zendesk Connector and more
UI Customisation
Conditional Capabilities
FAQ Modules
Form Nodes
Ticket Filing
$100 for every additional
5000 sessions
Transcripts
Guide Nesting
SEO Customisation
Role Based Access
Authentication
Catalogs
5 Analytics Campaigsfn
Branded Reports
1,500 Keywords
The product comes pre-built with several connectors to common systems such as: Salesforce, Zendesk, Lithium, Youtube, Confluence, Freshdesk, Gmail, Google Calendar,Google Drive, Intercom, Okta, Slack, Trello, Twilio.
If integration outside of the scope of the pre-built connectors is needed, the integration work will be billed separately at the rate of $400/day.
Any additional custom implementation work will be billed at the rate of $400/day.
A Guide Session starts when a user interacts with the guide by interacting with the guide.