DeepConverse has a bi-directional integration with Salesforce that lets you collect the customer data from your Salesforce custom objects and personalize your support chats for better engagement.
Bring agents in situations where a human touch is needed.
DeepConverse can check for agent availability on Salesforce Agent Console and offer a smooth handoff in the same chat window.
A detailed customer-bot transcript helps your agents understand the case better.
It also provides a better context to your agents by auto-populating case fields and custom objects before the chat is handed over to an agent.
Like tools with quick deployment? Your DeepConverse Chatbot can learn any new skill using just a few examples in just 10 minutes.
For your common queries, for example, an order return, you can automate basic answers using AI-based skills (and have the bot up and running in less than a week). Over time, you can analyze the other common questions the bot is facing and add more skills as needed.
DeepConverse offers AI-driven Chatbots that integrate natively with your Salesforce Service Cloud account. This lets you have a smooth customer data sync between both platforms and create custom records or populate custom fields seamlessly.
DeepConverse lets you leverage your knowledge articles within the chatbot so that you don't have to update your chatbot every time your knowledge articles change.
Make customers feel like they are already talking to an agent. Add your Salesforce Knowledge Articles on DeepConverse Interactive Guides and deliver self-service on their favourite support channel.
Got long-forms? Chances are your customers would give the agents a cold shoulder because of that.
Break long ticket forms into multiple steps using DeepConverse Guides and keep the questions personalized to customers' issues
Gather all the information on the support case during the guided interaction with DeepConverse custom fields and provide faster case resolutions.
See what's working. Build more of it.
Analyze the guided flows your customers follow for each query, optimize your guides accordingly in an inbuilt flow builder, and keep simplifying your complex troubleshooting processes with an interactive guidance.
Place your Interactive Guides naturally before the forms. You can get most of the queries answered by walking customers through comprehensive funnels that they can route and re-route (using breadcrumbs and guide history), and create a Case if they still feel unsatisfied towards the end.
Make Search fun for your customers. Add a cognitive layer on
top of your Search and deliver a conversational support experience.
The AI-enabled TypeAhead lets you predict the intent behind a query and the conversational Search lists out the auto-suggested possible results even before customers are done typing.
Easily share content on the same Search interface from multiple content sources -
Salesforce Community Cloud
Have your top 10 queries Identified? Awesome.
Now try DeepConverse AI Search to customize the results for these common queries and embed rich content (images, videos, .gif, etc) that provide an answer without asking them to click on a result link.
Solve every case. Answer each query.