Product Troubleshooting Chatbots

• Let the customers know that you provide self troubleshooting options before they contact support
• Allows customers to resolve common issues such as device restarts, platform level features etc.

• Users can go through a richer product troubleshooting experience
• Built to support dynamic paths based on their inputs thereby shortening the time spent getting to the answer

Provide the full troubleshooting transcript to the agents. Give them the context of what the customer is contacting about thereby reducing the time spent asking information again from customers.

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