Product Troubleshooting Chatbots

As the product catalog grows it becomes essential to provide self service. Save time for your customers and agents with Product Troubleshooting.

Present customers with an option to troubleshoot

Let the customers know that you provide self troubleshooting options before they contact support
Allows customers to resolve common issues such as device restarts, platform level features etc.

Guided Product Troubleshooting

Users can go through a richer product troubleshooting experience
Built to support dynamic paths based on their inputs thereby shortening the time spent getting to the answer

Capture Steps performed during troubleshooting

Provide the full troubleshooting transcript to the agents. Give them the context of what the customer is contacting about thereby reducing the time spent asking information again from customers.

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